What is the Marketplace Fairness Act? May 2013
Social Media Through the Eyes of the Retailer Crystal Vilkaitis, Crystal Media April 2013
Enterprise Mobility in the Gift and Home Industry GHTA Technology Committee March 2013
Customer Relationship Management (CRM) Resources Compiled by the GHTA's Technology Committee February 2013
Salesforce Top Ten: A Guide to Picking the Appropriate CRM for Your Organization Powerful Customer Relationship Management for Small Business CRM Total Cost of Ownership: Fees, Subscriptions, and Hidden Costs CRM and Small Business: Smaller, Faster, Better Forrester Research Firm - The Forrester WaveTM: CRM Suites for Midsize Organizations, Q3, 2012
Understanding Acronyms in the World of Technology TECSYS January 2013
Cloud...Just Another IT Buzzword TECSYS February 2012
How to Thrive and Profit in Today's Evolving Economy Laura Blunt, Right Angle Strategies NYIGF 2011